Rules and regulations

INTRODUCTION

Products presented in the online wholesale catalogue, are only a part of our actual offer. We are currently working with more than 70 Polish and foreign manufacturers of underwear and pantyhose. Their products are currently available in our stationary point of sale. Of course, by prior arrangement, we can send the ordered products to the address told.
For inquiries regarding specific products and manufacturers, please contact:

Lingerie: Partner Wholesale company
phone / fax: +48 22 663 58 85, +48 22 663 57 84
E-mail: info@dobrabielizna.pl

Tights: RAJ-POL Jacek Chludziński
phone: + 48 22 425-21-87
phone / fax: +48 22 663-63-75
E-mail: rajpol@dobrerajstopy.com


INFORMATION FOR NEW USERS

After registering a new user on the online warehouse, in order to activate your account and obtain permission to view prices, please send copy of your company's Certificate of registration for VIES VAT number on email address or fax numbers shown on the beggining.


GENERAL ARRANGEMENTS

Any arrangements contained in these terms and conditions apply to all the cooperation agreements between the customers and Partner SJ. They may be changed only on the basis of individual written agreements signed by the authorized employees of the customer and Partner SJ. Offers and prices contained in the catalogue, on CD and on website are only an invitation to negotiate within the meaning of. 71 KC but does not constitute an offer within the meaning of. 66 KC.


PRICES

Partner SJ tries to maintain a constant price level, however, due to frequent changes in exchange rates, tax rules and prices on world markets, prices in the catalogue and on the website should be considered as informational. Actual sale price is the price from the day of dispatch or the price confirmed in writing by an authorized employee of Partner SJ. Internet catalogue shows price for one product.

For customers in Poland: All prices quoted in the catalog are net prices, without the current VAT rate. Catalogue prices do not include transport costs.

For foreign clients - export: All prices quoted in the catalog are net prices, without the current VAT rate. Way to deal for VAT depends on the country of origin of the contractor. Catalogue prices do not include any transportation costs and customs duties.


HOW TO ORDER

Partner SJ accepts orders through the system on our wholesale website and as in any effective manner, i.e. by phone, letter, fax, e-mail and personally. In the case without ordering through system of wholesale website, please remember to include on order information of your company, VIES VAT number and the name of the person with whom we can contact in case of doubts.

Eksport: Foreign Customers can place orders in any way, i.e. telephone, letter, fax, e-mail directly to us or your local distributor. List of distributors is shown on our website.


CONFIRMATION OF ORDERS

Partner SJ sends a confirmation of order by e-mail, fax, mail, letter. The confirmation contains value of your order, realisation date, precise list of ordered products.


DELIVERY

Partner SJ delivers the goods on the Polish territory through DPD courier. Charges for domestic shipments weighing up to 30 kg: the package containing the goods of the orded, add a lump sum for the transport of 17zł net (price may change, to be sure - please contact the sales department). Other Shipping: Shippment weighing over 30 kg, and international shipping freight from courier other than DPD, needs contact with our Sales Department. Fee is determined according to the rates of chosen courier. COD shipment are sent only by DPD. Goods ordered at 11.00 am of working day and available in our warehouse in Warsaw, is delivered to you on the next working day (territory of Poland), but if we do not have this product in our warehouse, the average delivery time is usually from 5 to 14 working days. However, there is a group of products whose delivery can be up to several weeks. To be sure, please contact our sales department.


EKSPORT

All foreign customers, please contact our Export Department. For customers in the countries of European Union: In the fact of Polish accession to the European Union, all customers located in other countries belonging to the Union, please give us your European VAT VIES registration number.

For customers outside the European Union: As in the past, any export sales will be made on the basis of the SAD document, TAX-FREE needs to be confirmed at the border. If, within one month we won't get confirmation from the border of SAD TAX-FREE declaration, we will have to charge customer with penalties incurred by us.


GUARANTEED QUALITY

Products sold by our company are the highest quality. The realization of the complaint shall be handled in accordance with the according actual Polish laws.


COMPLAINTS

Any comments on the quality of products we sell, ways of using and inconsistencies between the facts and the invoice, please submit in writing to our Complaints Department.
Return of faulty or wrongly delivered goods, please make only with the shipment without COD. The basis for repayment can also be suppling by our company, products with significant other parameters than those described in our catalogue. After receiving of returned merchandise, we examine the merits of the complaint and if its approved, we send back the amount by bank transfer. Please note that with sending to us complainted product, you need to provide us with an accurate description of the causes of the complaint and a copy of the purchase documents.
Quantitative complaints - Please report no later than 5 working days from receipt of shipment.
Partner SJ's responsibility for providing defective products is limited to replacement or refund the amount paid by customer. Returned product may not bear any trace of using or destruction and must be sent back in original packaging.


PAYMENTS

(Poland) standard form of payment used by our company is COD on delivery or bank transfer. We do not accept credit cards. Each of our clients have the opportunity to negotiate terms of payment. Payment depends on the size and regularity of your purchasing in our company. In order to agree the terms of payment, please contact our Sales Department.
On each sale document issued by us, you will find a date, bank and account number to which to transfer money. When your transfer arrives much later than as highlighted in the document of sale, we will unfortunately have to charge lawful interest penalties.
We reserve the right to refuse an order if the customer is in arrears with payments or his legal or financial situation can cause problems with the payment in the future.

Export: In the case of acceptance of your order confirmation, we issue you a payment document (invoice)
Partner SJ reserves the right to complete the order only after receiving the payment specified in payment document.


SALES DOCUMENTS

Partner SJ provides a sale document for each transaction made. This document may be a VAT invoice, PRO-FORMA invoice or Fiscal receipt. VAT invoice is issued to all customers who are giving their data and selects that they want to receive a VAT invoice. The remaining customers receive a tax receipt, with the specification, including an accurate description of the products received.
Pro Forma invoice is issued to all customers from which Partner SJ expects prepayment shown on invoice in order to complete the order, it means thet the completion of the order will take place only after receiving of payment specified on the Pro Forma Invoice.


LIMITATION OF LIABILITY

Company Partner SJ, is not liable for damages arising from failure to meet delivery date, which occurred for reasons beyond the Partner SJ company. Due to specific nature of the products Partner SJ trades, we are not responsible for the delivery of products whose parameters (raw material composition, color) differ from those expected on the basis of graphic materials (not occurs on situations in which the supply of products was preceded by sending samples). In particular, we are not responsible for interruptions in production, loss of profit or indirect losses arising as a result of failure deliver the goods in the period. These restrictions do not apply to a situation in which the supply of the goods has been concluded a separate agreement between Customer and Partner SJ, which specified the conditions of supply and responsibility for their failure to complete order.
Partner SJ is not responsible for errors in the time of printing and editing of the catalogue and online documentation. Parameters, price and descriptions of products offered are only orientational and may not give basis to a claim for occured damages. Company Partner SJ owns the copyright to the materials contained in the catalogue and the website. In particular, to photos, descriptions, graphic, presentation form, so please contact us in order to obtain approval for their copying.
These conditions apply to the publication of the changes in official offers of Partner SJ. Any disputes will be resolved on the basis of Polish law in court in Warsaw.